Briefing Platform for Diplomats & Embassies with
Responsible AI Integration
Took a stalled B2G platform from idea to working prototype in 4 weeks -> defining feature priorities, expanding product documentation, and designing flows the team hadn't yet scoped.
Unblocked a stalled roadmap
Delivered a working prototype in 4 weeks after months of stalled progress
Expanded the product documentation
Extended the product documentation with features and flows that weren't yet defined
Sharpened the path to monetization
Reframed the IA and feature set to support a dependable high value platform
Challenges
Limited access to end users —> Diplomats and embassy staff were difficult to reach for research and testing, given the sensitivity and exclusivity of the user group
Tight timeline —> A 3–4 month window to design a complex, multi-feature platform from the ground up
Shifting scope and priorities —> Requirements and priorities changed dynamically throughout the project, requiring continuous re-prioritization
Constrained technical capacity —> The implementation team's capabilities limited which design solutions were feasible to build
Fragmented documentation —> Existing product documentation was outdated, inconsistent, and at times contradictory, requiring alignment before design work could begin.
Responsable AI Integration
Top 3 AI Features Designed to Uphold Credibility, Reliability, and Enable User Agency
Across every AI integration, my guiding principle was the same: AI could accelerate and assist, but never replace human judgment and agency, especially in a domain where accuracy and trust are non-negotiable.
Key Designed Features that Changed Everything & Benefits
A closer look at three parts of the project I'm able to share, each showing a different design decision that shaped how the platform works.
The Benefits
Preserves user agency
Increases accessibility
Protects accuracy and trust
Speeds up workflow
Builds source transparency
Reduces cognitive load & task burnout
Available Prototype MVP
This prototype reflects the initial stage of design, where the focus was on user flow, interaction design, information architecture, and how to present AI capabilities in a way users could trust and understand.
Reflections
This project made me fall in love with my work all over again. It demanded creative and strategic thinking on multiple levels, balancing security, reliability, and user agency while integrating AI in a responsible way.
My proudest moment came from working without direct access to end users. Through research and piecing together fragmented documentation, I was able to shape a product that fit real user needs, and surfaced pain points the team hadn't identified yet, while helping shift the platform's direction toward one that could be monetized on multiple levels.
If I could do one thing differently, I'd push for more time and more access to end users to strengthen the quality of the product. I'd also want to invest further in the information architecture, since that's the foundation everything else is built on.